Academic year 2015-16
Telecommunication Networks Operation and Maintenance
| Degree: | Code: | Type: |
| Bachelor's Degree in Computer Science | 21475 | Optional subject |
| Bachelor's Degree in Telematics Engineering | 21750 | Optional subject |
| Bachelor's Degree in Audiovisual Systems Engineering | 22660 | Optional subject |
| ECTS credits: | 4 | Workload: | 100 hours | Trimester: | 2nd |
| Department: | Dept. of Information and Communication Technologies |
| Coordinator: | Santiago Sánchez |
| Teaching staff: | Santiago Sanchez |
| Language: | Catalan - Spanish - English |
| Timetable: | |
| Building: | Communication campus - Poblenou |
OMXT introduce the students in the management of telecommunications networks (operation and maintenance), and introduce the concept of metodology and best pracices (mainly ITIL).
The subject includes basic teoric concepts about the main processes like incident management, event management, service levels management, through practices and business simulations, for being able to understand the benefits of network and service management for the business.
There are not
| Cross-disciplinary competences | Specific competences |
|---|---|
|
Instrumental INS3. INS4. INS6.
Interpersonal INT1.
Systemic SIS1. |
T1. T2. T13. T14. T15.
TE1. TE2. TE4.
AU1.
|
25 % Theory (questions of the final exam)
25 % Practices conclusions (2 reports)
50 % Project (final report and final presentation)
- Continuous evaluation based on the tutorials participation, tracking reports and final presentation.
- Final evaluation based on:
o Co–evaluation between groups.
o Evaluation of the final presentation.
o Exam about all the theory concepts.
As you can see in the evaluation plan, the final qualification is based in different parts:
- Delivery of the practices and each of the parts of the subject, for being able to evaluate how the theory is applied. In general, these deliverables are in groups (group works are unrecoverable).
- Final Exam, including questions about all the parts of the subject (theory and practices). The exam is individual (individual exam is recoverable).
- Project deliverables are evaluated through the different drafts and with the final version delivered, applying all the concepts learned to a concrete company. The different deliverables are done in groups and the evaluation is done through:
- Tracking Reports: evaluation of the leadership and capacity of planification during a project and a concrete period of time (unrecoverable group report).
- Group participation: done through the estimations of the students (individual and not recoverable).
To approve the subject is necessary to accomplish at the same time all the next conditions (if one of them fails, the subject will be suspended):
- Note of the subject equal or greater than 5.0, considering all the evaluated parts pondered. If the note is under 5.0, the student can only repeat the exam in July, to improve the note. If the subject is suspended in July, all the notes of the different parts will be lost.
- The note of the exam must be equal or greater than 5.0. If it is under 5.0 the exam can be repeated in July. , l ' l repeat alumne Haura ' final examination of Juliol Addiction Recovery . If the exam is suspended in July, all the notes of the different parts will be lost.
- Overcoming the minimum participation in the group work, through a cross evaluation between the students of each group. If this cross evaluations is under 70% (100% is the expected participation) or participation accumulates less than 75%, the tutor will do an individual analysis of the situation with the student. If the teacher believes the student has an insufficient participation the subject will be suspended.
1. Introduction to Network and Service Management.
2. What is ITIL.
3. Configuration Management.
4. Service Desk.
5. Incident and Problem Management.
6. Event Management.
7. Request Fulfilment and Access Management.
8. Tools.
9. Certifications and futur.
The methodological approach of the course focuses on designing a teaching-learning process based on three types of activities, divided into three clearly defined approaches:
| Activity/Approach | Presence (in class) | Directed (out class) | Independent (out class) |
|---|---|---|---|
|
Lectures |
Traditional classroom for basic theoretical contents |
Proposal of readings and research of material to complement lectures |
Necessary to complete the learning process |
| Practices | Components focusing on specific learning goals |
Previous preparation of the activities carried |
Research of material and |
| Tutoring | Making specific follow up of the project |
Preparation of follow up reports and project deliverables |
Project plan and bibliography review
|
Bibliography
Electronic accés to ITIL documentation through the UPF Library.
[Fox it, 03] FOX IT: " Introduction to the ITIL infrastructure.”. 2003.
[Hobbs, 04] HOBBS C.: "A Practical Approach to WBEM/CIM Management" . ISBN 0 - 8493 - 2306 - 1. CRC Press LLC, 2004.
[Huang, 05] HUANG J.: “ eTOM and ITIL: Should you be bi - lingual as an IT outsourcing service provider?” . BPTrends, Gener 2005. [En línea]. Disponible a <http://www.bptrends.com/publicationfiles/01%2D05%20eTOM%20an d%20ITIL% 20%2D%20Huang%2Epdf>. [Consulta: 02.06.12]
[ITSFM, 07 ] ITSFM: “ An introductory overview of ITIL v3 ”. Version 1.0. 2007 . [En línea]. Disponible a <http://www.best - management - practice.com/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf>. [Consulta: 02.06.12]
[TMF, 04] TELEMANAGEMENT FORUM: "NGOSS and eTOM" . [En línea]. Disponible a <http://www.itu.int/oth/T0501000017/es>. [Consulta: 02.06.12].
Some other resources
Materials of the subject:
- Slides used during the lectures
- Documentation of the practices
- Templates (reports, project, etc.)
Moodle for the communication between the students and professors